Policies at Pet Haven

We are a small family business please be kind & patient with us

​Contact for a return must be made within 14 days​.The product must be unused, with original packaging & a receipt.

  • The product must be not be used, with original packaging,

  • You must have your receipt

  • The product must be faulty or broken

  • Return shipping is at your own expense

You acknowledge and agree that any request you submit through our website is a legal offer to purchase the goods that are the subject of the request

We will try and keep out website as up to date as we can, we do sell in store too.

  • We will send you an email notification if we are unable to fulfil your order in a timely manor.

We will replace or refund broken/damaged goods

Our products are bought in from other suppliers in good faith, lots from other like minded small NZ business

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